Must-Know Fraud Prevention Tips for Moniepoint Customers

Nowadays, fraudsters are constantly targeting Moniepoint users with different tricks to gain access to their money or sensitive information. They may send fake alerts, request refunds, or try to obtain your personal banking details.

Here’s how Moniepoint users can stay protected

Verify Every Unusual Transaction

If you receive an unexpected credit alert—especially a large one—do not act immediately. Always confirm the source through Moniepoint’s official channels before taking any step.

Never Share Your Banking Details

Do not disclose your PIN, password, passcode, NIN, BVN, or OTP to anyone via calls, SMS, email, or social media. Moniepoint staff will never request this information from you.

Avoid Phishing Attempts

Do not click on suspicious links or open attachments from unknown senders. These may redirect you to fake websites or install harmful software on your device.

Be Careful of Fake Identities

Scammers may pretend to be Moniepoint staff, government officials, or trusted organizations. If you receive such requests, verify through official Moniepoint support channels—not the contact provided in the message.

Protect Your Devices and Accounts

Ensure your Moniepoint app is updated regularly. Use strong and unique PINs, passwords, and passcodes, and avoid accessing your account over public Wi-Fi networks.

Report Any Suspicious Activity Immediately

If you notice anything unusual, contact Moniepoint Support right away.

To report fraud via USSD

Dial 5573911# → Select “Report Fraud” → You’ll be directed to the fraud desk (frauddesk@moniepoint.com, +2342018889990).